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ORDER INFORMATION
- All orders are subject to acceptance by us.
- No verbal orders accepted.
- All orders written without pricing will be processed with our current pricing.
- All prices are subject to change without notice.
E-mailed Orders
E‑mailed orders should be sent to Customer Service.
Faxed Orders
Faxed orders are considered originals and will be processed as such. Due to rough transmissions, faxed orders or changes to orders may be difficult to read.
We are not responsible for any copy misinterpreted when received by fax. Providing confirmation of this information by e‑mail to Customer Service is recommended to prevent interpretation of copy error.
Less Than Minimum Quantity
Call factory for quote.
Co-op Program
Please call factory for price information. All co‑ops must be factory authorized to insure proper billing. Co‑ops must be established and verified before first order is submitted. Purchase order must indicate co‑op program and co-op quote number when submitted. If not, standard catalog charge will apply. Coupons or discounts cannot be applied to co-op orders. Co‑ops not to exceed maximum catalog quantities.
QUICK SHIP GUIDELINES
Quick Ship items qualify for 24 hour production time if they meet certain specifications.* Contact Customer Service for details. 3D Crystal items are not available at this time for 24 hour Quick Ship service.
*Production time begins after receipt of complete purchase order and artwork.
ART REQUIREMENTS
Please submit original art files to Customer Service. If revised art is sent, it is the customer’s responsibility to advise customer service of the new art. Changes to previously sent art must be sent to Customer Service to ensure use of new art.
We accept electronic artwork on CD, DVD and e-mail (file size permitting). We have an FTP site available, please call for log-in details. Include a hard copy or PDF of artwork with order.
- Be sure to send all linked files, including all TIFF and EPS files for artwork placed in your document even if previously embedded, as well as all printer and screen fonts used.
- Send only original, native vector files.
- All RGB defined colors and files must be converted to CMYK for four‑color process production.
We support the following software for Macintosh:
- Adobe Illustrator
- Adobe Photoshop
- Adobe InDesign
- QuarkXPress
- Adobe Acrobat
- Adobe PageMaker
- CorelDRAW
Acceptable File Types:
- Vector (preferred)
- TIFF (minimum 300 dpi resolution)
- EPS (minimum 300 dpi resolution)
- JPEG (minimum 300 dpi resolution)
- PDF (Press Quality)
- ZIP (compression file)
- Stuffit (compression file)
Microsoft electronic files generally are not acceptable as output for print production. However, black-and-white files can be output from a high‑quality laser printer and then used as camera-ready artwork.
Camera‑Ready Artwork
Camera‑ready art is artwork that can be scanned without further preparation or changes. Halftones (screens) will not photograph well and should be avoided. We will accept camera-ready artwork that is already separated or that includes black line work (or key lines) to separate each color. “Camera‑ready” art should be clean, black, and crisp on a smooth white background that requires little or no touch-up. (Original art or PMT's are best.) Artwork must be submitted 1/4 of the finished printed size (for large prints) or large enough to fit on 8.5″ x 11″ page size. Please avoid submitting artwork that must be enlarged more than 400%. If appropriate quality or size specifications are not met, an art charge will apply. This will be determined once artwork is received.
The Following Artwork is Not Camera‑Ready:
Drawings, letterhead, photocopies, business cards, faxes, and low resolution laser printed artwork that is not 1200 dpi are not considered camera‑ready artwork. (Recommendation: Black‑and‑white 1200 dpi laser prints at 200% larger than actual size to be imprinted).
Hard Copies
Hard copies are not required on every order; however on the hard copies we receive we will review but will not proof against electronic art sent. We offer several types of proofs that can be done if needed (additional charges may apply).
Art Charges
If art requirements are not met, art time will be billed at $40.00 (X) per hour. Factory WILL NOT be responsible for charges due to “clean‑up” or “rework” deemed necessary to meet production standards.
Typesetting
We will typeset up to 3 lines for FREE. All other typesetting (including copy changes) will be billed as needed $40.00 (X) per hour. The typestyle must be indicated, or it will be left to the discretion of the typesetter. Charges less than $40.00 will be processed without notification.
Type Size
- Minimum type size: This will vary by method.
- Small registers/trademarks with fine lines may appear as a dot on product.
Serif and Condensed Fonts
Please avoid using fine serif fonts. These fonts are usually too thin and fill in or lose detail in the printing process.
Line Thickness
- Minimum line thickness: .7 point.
Helpful Hints
- EPS (Encapsulated PostScript) file format is used to transfer PostScript image information from one program to another. The file includes PostScript code plus a low-resolution representation of the image. Logos, illustrations and graphics that will be color separated should be saved as EPS files.
- TIFF (Tag Image File Format) is a widely used file format for exchanging bitmapped images (usually scans) between applications. Black and white line art or grayscale images should be saved as TIFF files.
- Please submit TIFF files as a layered document, in case last minute modifications are required.
- Always provide a list of fonts used within a document. This allows output technicians to download the appropriate fonts to their image setter or output device. Remember to list all fonts used with imported illustrations, or the output device may substitute a different font.
- When supplying PostScript fonts with a job, be sure to supply the printer fonts (also called outline fonts) and screen fonts (bitmap fonts). Both must be available for proper output.
- When supplying fonts, be sure to supply those used in the creation of EPS files. (They will not show up in your page makeup application on the list of fonts used.)
- Specify fonts and their style (bold or italic, for example) by using the long menus in your publishing program rather than selecting bold or italic by clicking on a style bar. The menu selection will give you a more accurate representation of the font and style desired. On the Mac platform, clicking on the style bar allows you to select styles for which fonts don’t actually exist.
- Limit the number of fonts used in each job.
- Avoid using fine serif fonts. These fonts are usually too thin and fill in or lose detail in the printing process.
- Avoid saving EPS files within EPS files. Avoid transparencies and Illustrator filters to create shadows they convert to low resolution files.
We support the sm@rt program to improve artwork readiness. We accept artwork prepared by these standards. Please visit the website www.smart-artwork.com for more information.ARTWORK STORAGE
Artwork will remain on file for 1 year. You must resubmit art after that time.
COPY CHANGES
See Imprint Guide.
PROOFS
Online proofs are no charge. E-mail or fax proofs requested to be sent outside of our online system will incur a $10.00 (X) charge.
Product Proofs
First Column Pricing plus appropriate set up charge for that production method.
CANCELLATIONS OR CHANGES TO ORDERS
There will be a minimum $40.00 (X) charge if an order is cancelled. Customer will be required to pay for all work completed at the time of the cancellation or change. Our goal is to provide the fastest service possible. Due to the speed of our order fulfillment, charges for changes or cancellations apply once the order is received. Changes may delay production and shipping.
Cancelled orders are subject to a $25.00 restocking fee.
ART RESUBMISSION CHARGE
When new artwork is submitted a $10.00 (X) charge will be applied.
*Changes to previously sent art must be sent to Customer Service to ensure use of new art.
MAXIMUM IMPRINT COLORS
In most cases, a maximum of 2 colors per imprint location is suggested. For additional requested imprint colors, please contact Customer Service.
STANDARD PRODUCTION TIME
7-10 business days is the preferred production time for most items at catalog quantities. Some items may take additional time based on specifications of individual orders. Contact Customer Service for a detailed production schedule based on specific needs.
RUSH SERVICE
For orders requiring less than minimum standard production time, a rush charge may apply depending on production capacity. Contact the factory for production time confirmation and applicable charges.
OVERRUNS/UNDERRUNS
Every effort will be made to ship the exact quantity requested on every order.
PACKAGING
Items packaged bulk or as specified. Packaging is subject to change as necessary. The following special packaging options are also available:
- Individual mailer cartons: $2.50 (G) per unit. Please specify bulk or tucked boxes.
- Gift wrapping: $5.00 (G) per unit.
CUSTOMER SUPPLIED ITEMS
- Affix customer supplied plate: $2.50 (G) per unit.
- Insert customer supplied enclosure: $2.50 (G) per unit.
SHIPPING & HANDLING
All shipments are F.O.B. Factory. Unless shipping methods or instructions are specified, we reserve the right to ship by the most beneficial means of transportation. Standard handling charges per box apply to all shipments, including 3rd party freight arrangements. Complete shipping instructions must accompany each order.
Due to variances in freight lines and charges, all freight estimates are estimates only. We are not responsible for final shipping charges.
Master Cartons: Dimensional weight will be applied to master cartons when shipping any method.
Freight Carriers: Freight carriers charge us for address changes caused by incorrect information on purchase orders. Any fees we incur will be invoiced to customer after we are notified.
Collect, Residential, and Third Party Billing: Any charges refused by or unable to bill to account supplied will be invoiced to the customer.
Drop Shipments: Billed at $8.50 (G). Drop shipments include the following: different address same day, same address different dates (due within 30 days), or same address different methods.
Split Shipments: Billed at $8.50 (G) on different dates due within 30 days.
Palletizing Fee: Billed at $12.50 (G) per pallet.
C.O.D. Charge: Contact factory.
Foreign Shipments: Call factory for information and charges. All prices based on U.S. dollars and do not include tariffs, duties or brokerage fees.
Additional Charges: Additional charges billed to us by carriers due to changes in original shipping agreement will be invoiced to the customer. This includes, incorrect address charges, inside delivery charges or re‑consigned freight due to no fault of ours.
PAYMENT TERMS
Net 30 days. All invoices not paid within terms will be assessed a late payment charge of 1 1/2% per month.
RETURNS
All returns must be authorized and accompanied by an RMA#. Any returned items must be packaged to prevent damage in shipment. Items damaged due to poor packaging on return shipment may not be credited. All returned merchandise will be inspected prior to any credit being issued. If no defect is found, merchandise will be returned to the customer at their expense.
Blank goods can be returned within 72 hours of delivery date. Please contact Customer Service for return authorization number. Returns will incur a $25.00 restocking fee plus all freight charges. Returns received without a prior return authorization will be denied.
CRYSTAL QUALITY AND FABRICATION
Due to the individual hand development of each art glass piece, uniformity in size, weight, shape and color cannot be guaranteed. All glass or crystal items may have slight variations, such as tiny bubbles or flow marks, and are not considered defects.
Art glass awards cannot be glued to the base and are shipped unattached. For those glass awards which are glued to the base, please note that the ultraviolet gluing process may unavoidably produce slight bubbles, adhesive striations and other minor distortions.
BLANK GOODS
- NEXT DAY shipping on orders of 1,000 pieces or LESS.
- 2nd DAY shipping on orders of 1,001 pieces or MORE.
- Blank goods can be returned within 72 hours of delivery date. Please contact Customer Service for return authorization number. Returns will incur a $25.00 restocking fee plus all freight charges. Returns received without a prior return authorization will be denied.
SAMPLES
- We prefer all samples orders to be submitted in writing via fax or email.
- Sample requests received before 2:00 p.m. Central Time will ship SAME DAY.
- Sample Charges:
- Spec Samples (non-returnable): First Column Pricing plus appropriate set up charge.
- Random Samples: Billed at End Column Pricing plus freight. Third party freight accounts are preferred for shipping.
- Blank Samples: Billed at First Column Pricing plus freight. Third party freight accounts are preferred for shipping.
- Sample invoices totaling LESS THAN $10.00: FREE if shipping number is supplied.
IMPRINT GUIDE
Click here for detailed information about our imprint methods and charges.
COLORFILL OPTION
Colorfill is not available on all items and not all colors listed are available on all items. See individual items for eligibility or contact Customer Service.
Cost
- Gold Metallic or Silver Metallic: $2.00 (G) per color and per piece.
- All other colors: $6.00 (G) per color and per piece.
Available Colors
Due to variations in monitor displays the colors shown are not exact representations of the colors used for print.
- PMS color matches are not available.
- Please add 3 working days to normal production time for Hyper-Color™ colorfill process.
- Color combinations are possible, depending on art layout and design. Please contact factory for specifications.
- Certain curved surfaces restrict colorfill options on several items. Please contact factory for specifications.
PLATE UPGRADES FOR BASES
(not shown at actual size) |
1237 |
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1239 $11.00 (A) each 7/8” x 1 7/8” engraving surface |
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1236 $11.00 (A) each 2 7/8” x 5/8” engraving surface |
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1235 $11.00 (A) each 3 3/8” x 7/8” engraving surface |
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1234 $17.00 (A) each 3 3/4” x 1 3/8” engraving surface |